TELEPHONE … A telephone triage nurse works to assess patient needs and answer questions over the telephone. Adminsitered immunizations, medications and nebulizer treatments. ), Proper handling of call according to the clinical/non clinical nature and urgency, Assisting families with medication and family issues during crisis, Scheduling home health aides and nurses for patient care, Update family members of patient's condition and answer questions they may have, Notify and discuss with MD any changes or recommendations needed for patients comfort. Coached, trained and mentored new nurses to the department; performed quality assessments to ensure that nurses were proficient in the specialized skills of triage nursing and were meeting departmental standards. BLS Healthcare provider. Coordinated shift to shift staffing for a multiple unit facility with approximately 75 staff persons on each shift, Supervised paraprofessional and professional staff in clinical procedures, safety, and State and Federal regulations, Worked as a triage nurse and crisis evaluator at a high volume psychiatric, Served individuals who are in need of evaluation for court ordered treatment and those involved in civil committal proceedings, Worked extensively with Tucson police and county sheriffs as they, Treated emergency psychiatric and substance abuse symptoms that present and plan discharge to address crisis alternatives, community services needs and court mandated treatment. Provide patient and family education for medication, treatment, post-op care and follow-up. Call all patient new prescriptions and refills into their pharmacy. Demonstrated superior critical thinking and problem-solving skills. Ambulatory, outpatient or emergency room care experience preferred. Obtain Prior Authorizations for medications as needed, Coordinate and partner with providers and pharmacy to time multiple medication refills, Facilitate Medication Reconciliation processes between pharmacy and Primary Care Providers for Grayling Physician Network Emergency Department or inpatient patients upon pharmacy request, Initiates and accomplishes work activities independently, Maintains professional standards by actively participating in continuing education activities, quality management activities, and in-services related to area of practice and age of patient population, Participate in continuous improvement initiatives and pilot projects related to the Triage process, Follows the ANA Standards of Professional Performance (2010), Provides phone triage and/or after hours admissions/visits for home care or hospice patients during non-business hours, Works cooperatively to coordinate care with colleagues to ensure that patient and family needs are met during non-business hours, Implements plan of care, coordinates services, and revises plan of care as necessary while documenting in computerized medical record in a timely manner, Performs initial and ongoing assessments of clients' needs, Serves as liaison between physician, hospital and agency personnel, and others in assessing appropriateness of patient referral and ongoing patient care needs, Counsels the client and family in meeting nursing and related needs, Attends appropriate staff meetings and in-services/continuing education offerings, Employees with email are required to maintain proficiency in the basic functions of the program and are also required to regularly check email and keep calendars up to date, Complies with standard precautions, infection control and safety procedures and guidelines. Evaluate, assess and document patients' questions or concerns. Fill in for the x-ray tech doing patient x-ray's when needed. Prioritized and triaged all calls for high volume, fast-paced medical office; implementing strict triage policy protocols to seamlessly facilitate home care advice, coordination of future care needs, specialty care intervention, and elevation of serious situations to the ER. All rights reserved. Modify patient treatment plans as indicated by patients' responses and conditions. Remember to pinpoint some of the skills that will show why you should be … Coordinate mid-level providers with chart preparation. Accept incoming calls, assess for urgency and provide initial advice for patients of Internal Medicine and Family Practice Physicians. Collaborated with home health care agencies, public health departments and schools in providing care to patients. Refer patients to appropriate level of care by scheduling appointments to clinics, specialist's or emergency room. A telephone triage nurse is a registered nurse (RN) who helps patients decide what level of care they need over the phone. - Select from thousands of pre-written bullet points. You care for others every day. Phone and walk-in triage for busy campus office, Perform patient histories, screenings, office procedures (e.g., dressing changes, ear irrigations, ECG's, nebulizer treatments and emergent first aid issues), Provided patient teaching, home care instructions and follow up care calls, Administered injections for immunizations, Mantoux tests, allergies, antibiotics and travel, Made referrals to specialists, arranged lab/x-ray procedures, called in prescriptions, Performed throat cultures, rapid strep tests, U/A's, UPT's, Participated on interdisciplinary teams, clinic and staff meetings, Maintained clinical data and medical records in an Electronic Health record, Assessed and advised physician on inpatient consults, Triage calls from hospital RN at Mercy Main and West Lakes, Patient education on procedures, medications and illnesses, Ability to make quick decisions when faced with threatening medical conditions and patients in distress (physically, mentally, or emotionally), Determine priority with problem appointments and/or call backs, Submit prescriptions to pharmacy as needed, instruct patients on proper use, Reinforce physician instructions and provide patient education, Document all interactions and resolutions in patients chart, Confer frequently with physicians on patient problems and medication changes, Coordinate patient care with 13 physicians. This way, you can position yourself in the best way to get hired. Independent pediatric telephone triage nurse providing assessment and care plans servicing over 300 physicians and nurse practitioners in Texas, Mississippi, Virginia, Maine, Tennessee, South Carolina, Arizona, and Maryland. Triage Nurse. Work with providers for timely medication refill requests that fall outside of the approved refill guidelines. The triage nurse is responsible for gathering initial information … Staff Nurse - RN - Phone Triage Job Description | Salary.com. Create a Resume in Minutes with Professional Resume Templates. Monitors and responds to triage calls in person and/or on the nurse phone … Partner with clinic providers to provide patient education and teaching as indicated, Manage prescription refills within the scope of clinical practice, Review critical lab values and respond as appropriate, Document care in electronic medical record, Educate clients in all aspects of breastfeeding, serve as a lactation consultant for numerous mothers and babies. We have gained this position by actively working to change … Ambulatory, outpatient or emergency room care experience preferred, One-two (1-2) years of practical experience as an RN Triage Nurse in an OB/GYN physicians office or other medical office setting preferred, Audits charts for quality and control as requested, Initiates follow-up phone calls with patients, Accurately documents the encounter with the patient in the appropriate areas of the computer program for continuity of care, Implementation: Problem solve Apply intervention and/or activate disposition -Educate patient and/or family -Provide support -Coordinate Resources, Analyze and Plan: Choose and use appropriate guidelines Reference other resources as appropriate Collaborate, Assessment: Interview Collect data to implement triage process Assess Prioritize Urgency, Professional Development: Promote ,assess, and evaluate the educational needs and requirements specific to your job discipline, Associate's degree from an accredited nursing school, Active and unencumbered Indiana Registered Nurse (RN) license, Must have knowledge of disease processes and normal growth and development of all age groups, Must operate with cultural sensitivity and interact professionally with diverse racial, ethnic, economic and social backgrounds, Ability to maintain patient confidentiality, Ability to assess patient status and respond to emergencies appropriately, Thorough knowledge of scientific principles of nursing theory and practice, Strong communication skills, including patient teaching, Multi-task and prioritize to complete duties in a timely manner, Understanding of medical aseptic techniques, Offers home treatment advice as appropriate. Assist physicians in all aspects of patient care in a thriving group practice. Career Definition and Educational Requirements of a Telephone Triage Nurse There are many different career paths within the field of nursing. Maintained accurate record keeping by updating medication list. Accesses patient information via EMR, Documents encounter and decision making in EMR in an concise and accurate manner, utilizing the patient's own words as appropriate, Communicates based on patients level of understanding and comprehension, Meets established quality standards, competencies, and educational training and requirements, Demonstrates a commitment to patient centered care, Telephone triage experience highly preferred, Ability to demonstrate computer keyboard skills, Receives telephone calls from the answering service and triages patient needs in accordance with agency standards, policies and procedures, Provides consultation and telephone instruction to patients in accordance to their plan of care, Contacts and directs on-call nurse regarding home visits as appropriate, Communicates with the patient’s physician, and members of the multidisciplinary team as required by the patient’s condition and agency policy, Assumes personal responsibility to keep informed of current changes and trends affecting nursing care and professional nursing functions, 2 Ability to instruct professionals in the care and treatment of the physically and, 5 Interest in keeping abreast of trends and developments in nursing practice, Handling (grasping) – required frequently in most medium jobs, Fingering (fine manipulation) – required only occasionally in most medium jobs, Ability to exercise tact, initiative and good judgment in dealing with people, Communication honors and respects ethnic and cultural diversity, Assess the actual caller to determine the caller's understanding of the seriousness and extent of the patient's current condition and the caller's ability to carry out all instructions by the pediatric triage and advice staff, Assess the caller's needs; determines the seriousness and extent of the patient's conditions, concerns and current or progressive patient status, Assist Telephone Triage Nurse Manager with methods to track department use rates, to determine user satisfaction of the Telephone Triage/Advice Program and to design and implement program enhancements, Direct care and triage in accordance with established protocols to support the primary provider's practice, which allows for ultimate clinical decision-making by the nurse, Ensure patient safety by working collaboratively in addressing calls directed from physician practices and insurance companies, to triage patients appropriately to ensure safe, quality patient care in the most cost-appropriate setting, and to ensure notification to the covered physician/practice/insurer by supplying timely documentation on the patient's disposition, Generate and send follow-up reports and other correspondence to the recommended triage site, and to any identified primary care gatekeeper, insurer or other appropriate physician, Notify the designated after hours site with pertinent information should the patient be directed to such a site, Notify the patient's Primary Care Physician, reviews telephone assessment and obtains follow-up orders, Respond to calls from patients/family members in a professional and timely manner, Serve as a community resource for other clinical consultation and appropriate triage and advice, Work cooperatively with the Telephone Triage Nurse Manager, shift charge nurse and all department members to operate and enhance an effective market responsive Telephone Triage/Advice Program, Education: Associates degree in nursing or higher, Experience: Three (3) years of clinical experience, preferred in home care, long term care, hospice or palliative care, Licenses/Certifications: Current, unrestricted State of Texas Registered Nurse license to practice professional nursing, Effective oral and written communication skills. Utilize H.E.A.R.T. Document appropriate plan of care and treatment in patients EMR. Easily apply. Collaborated with wide array of healthcare providers to secure time … Educates patients utilizing principles of active listening, Establishes an immediate therapeutic rapport with callers. Record patients' medical information and vital signs while working directly with an allergy and immunology physcian. High productivity and strong time management enabled me to assist clinical staff with rooming of patients, lab tests, EKG's, vision screening, hearing tests and pulmonary function tests. Nurse supervisor over 18 registered nurses. One-two (1-2) years of practical experience as an RN Triage Nurse in an OB/GYN physicians office or other medical office setting preferred, Current licensure as an RN in the state of California. Provided education on medications, immunization and other health related concerns. Facilitated beneficial patient outreach & education to improve overall care, while flawlessly coordinating communication between hospital staff, doctors and home health organizations. Regular verbal communication with multiple physicians and hospitals. Triage all patient phone calls that come into a busy four physician sports medicine practice. This includes anticipating the needs of the provider when coordinating patient care. ACLS is strongly preferred and may be required in some care center settings, Knowledge of scope of practice for RNs in the State of California. Assisted corridor nurses in caring for patients and provided care to patients on nurse procedure schedule. Created departmental newsletter to provide current nursing information to professional colleagues: newsletter focused on topics such as "Medication Use While Pregnant or Nursing, " the "Affordable Care Act, " the "Art and Science of Telephone Triage, " "Wellness for Triage Nurses" and other topics from the American Journal of Nursing and the American Academy of Pediatrics; newsletter also recognized team for departmental achievements. Instruct individuals, families and other groups on topics such as health education, disease prevention and treatments for illnesses. Respond to all codes: fainting, hyperemesis, and CPR. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Recommended safe care to injured employees based on their situation and concern, and if applicable, recommended an appropriate provider for care. 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