or telephone 020 8266 6128. Written by the ACT Academy for their Quality, Service Improvement and Redesign suite of programmes. It formed the basis of Dr WE Deming’s approach to organisational development and leadership. This plan sets out practical actions for employers and systems, as well as the actions that NHS England and NHS Improvement and Health Education England will take, over the remainder of 2020/21. This Improvement Plan focuses on reducing the length of time people are waiting for key areas of healthcare. The Improvement Plan will be backed by significant additional funding. We work closely with our partners in the NHS family, and share good practice and ideas with them. Our Quality Improvement Plan describes our journey to outstanding care. Healthcare Improvement Scotland website. We will publish regular updates about progress with our Quality Improvement Plan on our website, Facebook and Twitter. We will not be able to deliver these objectives on our own: our role is, alongside partners, to work with providers and local health systems to help them, individually and as a sector, deliver the improvements the NHS needs. Browse our directory to find publications or tools, including inspection reports. We will also publish updates in our stakeholder bulletin, which is distributed via email every month. As well as the funding uplifts that NHS Boards receive each year, additional in-year funding will be provided to support access performance. Our objectives are stretching but achievable: we are confident that the healthcare sector will deliver, with our support. Drawn up by those who know the NHS best – frontline health and care staff, patients and their families and other experts – the Long Term Plan is ambitious but realistic. The NHS Long Term Plan is drawn up by frontline staff, patients groups, and national experts to be ambitious but realistic. People are too often waiting too long to receive the help they need. It draws on a wide range of evidence, advice and feedback about: the quality of our care; the experiences of patients we treat; views of our staff who provide that care. The NHS Long Term Plan will do just that. If you would like to be added to the mailing list, please email communications@stgeorges.nhs.uk. This NHS Operational Planning and Contracting Guidance 2020/21 covers system planning, full operational plan requirements, details of workforce transformation requirements, the financial settlement and the process and timescales around the submission of plans that the NHS must plan to do during 2020/21. As medicine advances, health needs change and society develops, the NHS has to continually move forward so that in 10 years time we have a service fit for the future. The Plan, Do, Study, Act (PDSA) cycle started out as the Plan, Do, Check, Act cycle and was introduced by Walter Shewart in the 1920s. 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